theyre not perfect by a long shot… ive bought about 15 books so far, and read samples of at least 40, and the defect rate seems to be about 1 in 7. many MANY kindle books suffer from incorrect formatting or terrible fonts (or both)… ive learned at this point to ALWAYS get the sample before purchase. if the book isnt using the standard kindle fonts, and correctly formatted, i just delete the sample and move on, because so far in every case the sample is representative of the full book. if i cant get a sample, i dont buy, period.

you COULD email amazon about the problem, but so far for the 6 or 7 that have had problems (3 of them problems serious enough as to make them unreadable) in every case i just get a canned answer along the lines of “sorry, we just publish ‘em like we get ‘em”… so i dont even bother anymore.

I do agree with you that Amazon books are not perfect, but at the same time I believe the rate is about maybe 10%. I have not bought many amazon format books, but i have converted many eBooks that I already have and most of them work fine on Kindle. Things can definitely get better with amazon books, but I am not too greedy. I love my Kindle for what is despite the flaws.